Support

Contact us

Support, privacy and legal questions all go to nelucode@gmail.com. Please tell us your phone model, Android version and what happened.

Common fixes

Camera does not open

Go to Android Settings → Apps → Calorie AI → Permissions, and allow Camera. Then reopen the app. You can also pick a photo from your gallery.

Reminders do not appear

Allow notifications for Calorie AI in Android Settings → Apps → Calorie AI → Notifications. Check that battery saver is not blocking the app. Reminders are skipped when that meal is already logged.

Pro did not unlock (restore purchase)

Make sure you are signed in to the same Google account in Google Play that bought Pro. Close and reopen the app, then check your connection. If it still does not unlock, email us with the date of purchase.

Google sign-in fails

Update Google Play services and the Calorie AI app, check that your phone has a Google account added, and try again. Email and password sign-in is also available.

Report a bad AI estimate

AI estimates can be wrong. You can adjust portions and add missed items before you log. To help us improve, email nelucode@gmail.com with what the app showed, what the meal really was, and (if you are happy to share) the photo. We only receive a photo if you send it to us.

Account and data

To delete your account and data, see Delete your account and data. To cancel Pro, see Subscription and billing.